Momoka HUB2 warehouses in Città Sant'Angelo, Italy
Orders by 12 pm (Italian time) ship the same working day
Italy, Europe and worldwide
How it works
Four steps, then we take care of the warehouse
Connect your store
Shopify, WooCommerce, Magento, PrestaShop, marketplaces or API: orders flow in automatically.
Send us your stock
We receive it, check it and store it in our warehouses.
We pick, pack and ship
Every order is prepared, packed and handed to the right carrier.
You stay in control
Orders, shipments, stock and costs, always up to date in your dashboard.
Shipping across Italy and worldwide
We work with the leading carriers and pick the right one for each destination
Orders by 12 pm ship the same day
Orders received by noon (Italian time) on a working day leave our warehouse the same day.
Outside the EU, customs paperwork is automatic
For non-EU shipments, customs documents are generated automatically with the order.
Cash on delivery available
Your customers can pay on delivery: collections are reported in your dashboard.
All the warehouse work
Beyond shipping, we handle everything that comes after the sale
Returns
We receive returns, inspect the goods and put them back in stock.
Gift wrapping
Hand-prepared gift packages, whenever your customer asks for one.
Kits and bundles
Several products sold together, prepared as a single item.
Order confirmation on WhatsApp
On request, before shipping a cash-on-delivery order we ask the customer to confirm: fewer refused parcels.
Momoka HUB, your dashboard
The warehouse is ours, the control stays with you
Real-time orders and tracking
See where every order is, from receipt to delivery.
Always up-to-date stock
How many units you have, what is running low and what is not moving.
Buyer reliability indicator
Before shipping, you know if the buyer has refused parcels from your store in the past.
Transparent costs and COD
Monthly statements, invoices and cash-on-delivery remittances, line by line.
Ticket-based support
Open a request from the dashboard and follow our team's reply.
On desktop, tablet and phone
The dashboard works everywhere, even when you are out of the office.
Connects to where you sell
We integrate with all the main online stores and marketplaces: orders arrive automatically
How much does it cost?
Every online store is different: that's why we prepare a tailored quote, with no obligation.
The price depends on:
Orders per month
How many orders you ship on average each month.
Warehouse space
How much stock you entrust to us and how much space it takes.
Destinations
Where you ship: Italy, Europe or outside the EU.
Frequently asked questions
Where is your warehouse?
We have two warehouses in Città Sant'Angelo, near Pescara (Abruzzo, Italy). From there we ship across Italy, Europe and the rest of the world.
By what time must an order arrive to ship the same day?
Orders received by 12 pm (Italian time) on a working day leave our warehouse the same day.
Which carriers do you use?
BRT, Poste Italiane, FedEx and InPost. For each destination we use the most suitable carrier.
Do you ship outside the European Union?
Yes. For non-EU shipments, customs documents are generated automatically with the order.
Do you also store the goods?
Yes. We keep your products in our warehouses in Città Sant'Angelo and you see always up-to-date stock levels in the Momoka HUB dashboard.
How does order preparation (pick and pack) work?
For each order we pick the items from the shelf, check them and pack them, including custom or gift packaging, then hand them to the carrier. Kits and bundles are prepared as a single item.
Can I connect my online store?
Yes: Shopify, WooCommerce, Magento, PrestaShop, Amazon, TikTok Shop, eBay and the other main online stores and marketplaces, or our API. Orders reach the warehouse automatically and you follow them from the Momoka HUB dashboard.
Can you build custom automations for my store?
Yes. Besides the ready-made connections to the main online stores and marketplaces, we can set up custom automations on your order flow.
I already have my own warehouse: can you handle just the shipping?
Yes, with drop-off shipping (triangulation). You keep packing orders in your own warehouse and we act as your outsourced shipping office: carrier contracts, held-parcel handling and notifications to your customers.
Can you confirm cash-on-delivery orders before shipping?
Yes, on request. With our COD call center and an automated WhatsApp assistant, the customer confirms the order before it ships: fewer refused parcels and lower return costs.
What happens if a parcel is held by the carrier?
We take care of it. We give the carrier redelivery instructions and, on request, notify the recipient on WhatsApp too, so a failed attempt becomes a successful delivery instead of a parcel coming back.
Do you handle returns and undelivered parcels (reverse logistics)?
Yes, and we keep them separate: a return is goods your customer sends back, while an undelivered parcel comes back because delivery failed. We inspect the goods and, if intact, put them back in stock.
Do you also provide support to my customers?
Yes, on request. Our customer care team answers your customers in your brand's tone of voice and runs pre-shipment checks to avoid errors on orders and addresses.
Do you handle end-customer complaints?
Yes, on request. We can handle your customers' complaints on your behalf, speaking in your brand's tone of voice.
How do I communicate with the warehouse?
You have a direct line to our team: open a ticket from the Momoka HUB dashboard or message us on Slack to stop an order, fix an address or report a problem.
How much does the service cost?
It depends on how many orders you ship per month, how much space your goods take and where you ship. Request a quote: it is tailored and with no obligation.
Ready to hand us your warehouse?
Focus on selling: we take care of picking, packing and shipping.